General Terms and Conditions
Article 1. Definitions
1.1 General Terms and Conditions (hereinafter referred to as “Conditions”): on all purchases via cris.nu fall under the following delivery and payment conditions. You will agree to this when you place an order;
1.2 Business: Cris Mannen BV (hereinafter referred to as 'cris')
1.3 Consumer: an individual or company who enters a distant agreement with the entrepreneur;
1.4 Agreement: a distant agreement between cris and the consumer.
Article 2. Identity of the business
Cris Mannen BV; Springweg 7A, 3511VH, Utrecht;
+31 (0)30 2316664: Mon till Wed: 10:00 - 19:00; Thurs: 10:00 - 21:00; Fri: 10:00 - 19:00; Sat: 9:30 - 18:00; Sun: 12:00 - 18:00;
CoC number: 30155105;
VAT identification number: NL818765835B01
Article 3. Applicability
3.1 These conditions apply to every offer from cris and every established distant agreement between business and the consumer;
3.2 These conditions always apply, to all offers, orders and agreements that are entered using the website cris.nu;
3.3 Before the distant agreement is entered, these conditions will be made available via our website. Accepting an offer, or making an order means that these conditions are accepted;
3.4 That which is determined in these conditions, can only be deviated from in writing. If a part of these conditions is deviated from, the other provisions will remain fully in effect. The consumer cannot exercise rights for future transactions from possible agreed upon deviations.
3.5 Unless otherwise agreed in writing, the general or specific conditions or terms of third parties are not acknowledged by cris.
Article 4. Agreements
4.1 An agreement is only established after your order has been accepted by cris. cris has the right to refuse orders, or connect certain terms to the delivery, unless expressly determined otherwise. I fan order is not accepted, this will be made known within five (5) working days after the order has been received, including reasoning.
Article 5. Prices
5.1 All offers of cris are non-binding. cris expressly reserves the right to change the prices, especially when this is necessary based on (legal) requirements.
5.2 The mentioned prices for the offered products are stated in euros, including VAT. Shipment costs are (unless mentioned otherwise) not included in the mentioned prices. Before the agreement is entered, the total price is communicated via our website.
5.3 No shipment costs are calculated for shipments within the Netherlands. For customers from abroad, the contribution to the shipment costs and insurance depends on the country and the total amount of the order. The shipment costs can be found on the website, under the header ‘Shipments’.
5.4 cris cannot be held to incorrect displays of pricing, for example as a result of error of implementation, lapsing or printing. No rights can be exercised from incorrect pricing information.
Article 6. Payments
Payment is always made fully in advance.
6.1 Payment can be made in different ways, as indicated during the order process. The order of a consumer can be subject to further (payment/order) conditions. After the order has been placed, the consumer will immediately receive a confirmation via email, containing the total costs.
6.2 In case of bankruptcy or suspension of payment of the consumer (or a request to this end), the receivables of cris are immediately claimable.
6.3 If cris has to outsource his claim for collection, the consumer will owe a fixed amount of 15% of the owed extra-judicial collection costs. If cris can show that the circumstances dictated him to pay more, these costs will be for the account of the consumer.
Article 7. Delivery
7.1 All articles from the online shop can be delivered from the stock. Unfortunately, it can occur that an article is no longer available. We will then let the consumer know as soon as possible.
7.2 cris strives to send out all orders no more than 1 or 2 working days after the payment has been received. This will happen via PostNL, to the delivery address entered when the order was made. If the delivery term turns out to be different than indicated, the consumer will be made aware of this via email. But in principle, an order will always be sent out 1 or 2 working days after the order has been received.
7.3 If the mentioned delivery term is exceeded, the consumer will not have the right to a compensation, termination of the agreement or neglecting any obligation from this agreement or any related agreement.
7.4 The order has to be delivered to the consumer no more than 30 days after the order was made. If it turns out not to be possible to deliver an order within 30 days, the consumer will be informed of this in a timely fashion, and he will have the right to cancel the order without costs. In this case, cris will return his payment. This does not apply if the parties have agreed to another delivery term.
7.5 Delivery in parts is permitted.
7.6 cris will have fulfilled his obligation to deliver as soon as the delivery has been offered once.
7.7 In case of refusal or non-collection of the offered delivery, the costs of return shipment and storage, as well as the risk of damage or loss of the shipment will be fully for the account of the consumer.
7.8 The offered products are clearly and realistically pictured and/or described, and as fully as is reasonably required. It can occur that color, type, text and/or price changes are different from the reality.
7.9 cris is never responsible for consequential damage.
Article 8. Retention of title
8.1 The title of the products will only pass to the consumer, if he has fulfilled all his obligations towards cris based on the agreement(s) entered in connection with the purchase of the products.
Article 9. Exchanging/returning articles
9.1 We do everything we can to give you information about the articles via our website. If you still do not want to purchase an article, without statement of reasons, you have the right to return and/or send back the product within 14 working days after receiving the order.
9.2 During this term, the consumer will handle the product and the packaging with care. He will only unpack or use the product insofar as is necessary in order to judge whether or not he wants to keep the product. If he wants to use his right to exchange the product, he will return the product with all related accessories and – if reasonably possible – undamaged and in original state and packaging to the entrepreneur, in accordance with the reasonable and clear instructions given by the entrepreneur.
9.3 cris only accepts exchanges/returns if the instructions have been followed. Exchanges and returns that are not received within the set time will not be accepted.
9.4 cris only accepts full price products. Items bought during sale/with a discount price can not be exchanged/returned.
9.4 The consumer will carry the costs for returning the products.
9.5 We can provide a return label for the following countries: The Netherlands, Belgium, Germany, United Kingdom, Ireland, Finland, Estonia, France, Spain, Italy, Austria, Greece, Luxembourg, Slovakia, Czech Republic, Slovenia. With these returnlabels the package will be insured.
9.6 As soon as the goods have been received, your return shipment will be confirmed via email. We strive to return the purchase amount of the order the same day, this will be done within 5 working days.
Article 10. Complaints
Complaints regarding delivery and/or quality of your order
10.1 We do everything we can to deliver a perfect product. Once your order has been received you should immediately inspect the delivered goods and directly report any faults in writing. If an item of clothing has not been delivered in accordance with your order, or does not match the description on our website, you should notify us of this without delay. You can do this by sending an email to firstname.lastname@example.org. This warranty will expire if you try to fix the fault without consulting us and/or if you have not followed the manual and/or user instructions. If you have a complaint about an article you bought from us, we would like you to let us know. You should report this to us immediately. You can do this by sending an email to email@example.com. We will fix the problem as soon as possible, in consultation with you. You should always follow the instructions for return shipments, that you receive when you report your complaint.
In order to process your complaint fluently, we ask you to follow our instructions to the letter.
Article 11. Accountability
11.1 Every accountability of cris, of personnel and products of cris for all damage, of whatever nature, direct or indirect, including company damage, consequential damage, movable or immovable property or to persons, are expressly excluded. cris is also not accountable for damage as a result of the execution of the agreement by third parties.
11.2 cris does not accept responsibility for any damage as a result of the use of the products from cris.
11.3 Any accountability of cris towards the buyer is at least limited to no more than the invoice amount that the buyer owes cris according to the current agreement.
11.4 cris is not accountable for misunderstandings, mutilations, delays or improperly transporting of orders and announcements as a result of the use of internet or any other means of communication in the traffic between the consumer and cris or cris and third parties, insofar as this relates to the relationship between the consumer and cris, unless and insofar there is a question of intent or gross fault on the part of cris.
Article 12. Force majeure
12.1 In case of force majeure cris has the right to, according to his own wishes, suspend the execution of the consumer’s order, or terminate the agreement without judicial intervention, by announcing this in writing and without cris owing any compensation, unless this would be unacceptable under the circumstances according to measures of reasonableness and fairness.
12.2 Force majeure includes every shortcoming which cris cannot be held responsible for, because it is not his fault and cannot be for his account according to the law, legal action or common traffic opinion.
Article 13. Applicable law and authorized judge
All rights, obligations, offers, orders and agreements that fall under these conditions, as well as between cris and the consumer, are only applicable to Dutch law.
Questions, complaints and comments
If you should have questions and/or comments after reading these conditions, we would ask you to contact us in writing, over the phone or via email.
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