FAQ

Do you ship worldwide?

Yes, we do. For all orders over €200,- we won't charge any shipment costs.
For orders worth less than €200,- we charge the following shipment costs:

  • Within Europe: €10,-
  • Rest of the world; €15,-

 

 

 

How fast will you ship?

We always ship within 24 hours. If we are not able to achieve this, we will let you know. Click here for transit times via our carrier.

Can I send my order to two different addresses?

No, we do not offer an option to deliver at two addresses. We would advise you to make separate orders for separate shipping locations.

What is your refund policy?

Please have a look here for our refund policy.

How long will it take to receive my refund?

Once we receive your return package, including the return form, you will be refunded the purchase amount, excluding delivery costs, within 5 working days. 

I have send a return, but did not receive the amount on my bankaccount yet.

To process our returns might take up to two working days plus two days to complete the payment process. Is it taking longer? Please contact us at info@cris.nu or +31302316664 than we will get back to you as soon as possible.

What are the payment methods?
  • iDEAL
  • Mastercard
  • VISA
  • PAYPAL
  • Banktransfer
  • Multisafepay
I would like to receive my order as soon as possible. What's the best procedure?

We advise you to pay with iDeal, Mastercard, Visa or Paypal to offer you the quickest service possible. 

 
I did not receive a confirmation email?

If you haven't received a confirmation e-mail a few minutes after your final purchase, than the following could have gone wrong:

- Your provider possibly scans our mailings as spam and has deleted/moved this to the spambox.

- You have made a typing error in your e-mail address

- You have paid through an automatic direct debit, in this case it can take up to two days for your bank to approve the payment. For which reason you will receive a confirmation e-mail after. 

If none of the above errors apply to you or you still need help, please feel free to contact us at info@cris.nu

I can't find my order in my personal Bag.

It could happen that the payment failed. Once you returned to www.cris.nu you won't see your item in your bag. This item has transferred to your account under 'orders'. There you'll find your item. Now you can retry to payment process. Once we have received a finished payment we will start shipping your purchase. 

If you still have any question please feel free to contact us at info@cris.nu